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FAQs

Can your backpacks be washed in a washing machine ?

Yes, definitely at 30 degree cycle. They are colour fast and the stuffing in legs and face is also washable. We don't recommend tumble drying. Because they are made from a linen mix fabric, your elephant can look a bit crumpled after a wash, but this is remedied by a cool iron. Whilst it doesnt feel right to iron an elephant, it does work !

What age of child are they for ?

This can be a matter of personal opinion, but it can also depend on what the bag is used for. Posibilities are:  Change bag/ Day bag for Nursery /shoe /ballet kit bag/ Playdate  /Sleepover bag/ Pyjama case / Bag for Adventures/Travel bag for flights and car journeys. As elephants they can multi-task and be a travel, play and sleepover companion whilst carrying essential treasures. Rough guide in age : Newborn gift - 8 years.

What is your returns policy ?

If you change your mind after purchase, or you don't like the bag when it arrives (hard to imagine, but we realise things change), then we are very happy to accept returns for a full refund, or exchange up to 14 days after purchase, as long as the elephant is in its original packaging, unused, and in a condition to allow resale. In special circumstances this can be extended to 30 days. These returns criteria allow us to protect the livelihoods of our South African sewing teams.

How quickly can you deliver and what does it cost ?

As long as the backpack colour of your choice is in stock, and you order before 2pm, we can deliver  arrange next day delivery with Royal Mail for £8.95. First class signed for delivery takes 1-2 working days  and costs £4.95. Please see delivery page for details. If a backpack colour is out of stock, we  will do our best to source it from South Africa but this will take up to 3 weeks, allowing for delivery times.

Do you do gift wrapping so that delivery can be  direct to the recipient ?

Definitely ! All elephants are delivered in a sturdy recycled card box. For a small extra charge ( £2.95 ) we will wrap your boxed elephant in lovely recycled paper, with a tie ribbon, and if desired enclose a gift card with your message. The order information will be sent to you, not the recipient. Usual post charges will apply as well as the gift wrapping charge .

How can I be sure  that this really is an ethical product ?

Yho!Yho! adheres to all the 10 criteria of A Fair Trade company, and is a member of the British Association of Fair Trade shops and Suppliers (BAFTS). BAFTS review our policies and operation annually.

Unlike many companies, we have an incredibly short supply chain.

The fabric for our elephants is woven in South Africa on local mills, with cotton grown in South Africa and then sent to our sewing team in the Western Cape. The stuffing used is also made in South Africa, from recycled drinks bottles. This is accepted in the UK as passing all fire regulations. So our elephants make a contribution to maintaining jobs within South Africa on a number of levels, and are truly African in origin.

A part of our Fair Trade commitment, we undertake to pay an above average wage to our sewing team members, partially in advance of orders being delivered. This is reviewed annually.

In the UK, we use recycled boxes for delivering our elephants (which are great for re-using and storage), and quality recycled paper and tape for wrapping our parcels.

We know there is always more to be done, and are constantly looking at this.

If you have any specific questions regarding the ethics of our products, please do  get in touch at info@yhoyho.com.

What about VAT ?

All our prices shown are inclusive of VAT.