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Delivery and Returns

UK Delivery

We aim to dispatch your order within one working day of receiving payment for the order. Our elephants are wrapped in premium-quality tissue paper and packed in a sturdy card box, and brown paper for delivery. This protects them in transit and creates a lovely gift.  Please note: Our goal is only to use recycled wrapping,  but this has been more challenging in 2020. 

Standard Delivery for one elephant backpack is £3.95 

Please indicate on your order any alternative delivery address or instructions. Unfortunately we cannot take responsibility for parcels which go missing after delivery.

Since the  fabrics used to make our elephants are hand woven on artisan looms in South Africa, stock levels of particular colours can fluctuate. If a colour is not in stock in the UK we will indicate this on the website. 

Delivery to Europe

Delivery for one backpack, packaged as above to Europe is £11.25. Delivery is usually made within 8 working days, although delivery time to countries other than European Union Countries may vary. Please note that with international deliveries, a signature  may be required on receipt. Your parcel could be delayed for customs or other administrative reasons beyond our control.

Delivery Worldwide

We love the idea of our elephants roaming far and wide across the globe. Please contact us to discuss the specifics of a non-EU international delivery, so we can make the best arrangement.

Returns

If you change your mind after purchase, or you don't like your elephant backpack when it arrives, then we are very happy for you to return it for a full refund or exchange up to 14 days after its arrival with you.

We do ask that your elephant is in its original packaging, unused, and in its original condition. The return postage is at your own cost, unless the backpack is faulty.  Further details are given within our Terms and Conditions page.

These criteria allow us to protect the livelihoods of our South African sewing teams.