Delivery and Returns

UK Delivery

We aim to dispatch your order within one working day of receiving payment for the order. Our elephants are wrapped in premium-quality tissue paper and packed in a sturdy card box, and brown paper for delivery. This protects them in transit and creates a lovely gift.  

Standard Delivery for one elephant backpack is £3.95 

Please indicate on your order any alternative delivery address or instructions. Unfortunately we cannot take responsibility for parcels which go missing after delivery.

Delivery to Europe

Sadly not available at this time (December 2021)

Delivery Worldwide

Sadly not available at this time (December 2021)

Returns

If you change your mind after purchase, or you don't like your elephant backpack when it arrives, then we are very happy for you to return it for a full refund or exchange up to 14 days after its arrival with you.

We do ask that your elephant is in its original packaging, unused, and in its original condition. The return postage is at your own cost, unless the backpack is faulty.  Further details are given within our Terms and Conditions page.

These criteria allow us to protect the livelihoods of our South African crafters.